Frequently Asked Questions
Everything you need to know about shopping with ASEREJE.
What is the standard shipping time for ASEREJE orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days domestically, while international shipping may take 7-14 business days depending on the destination.
How do I determine my size in ASEREJE collections?
Each product page features a detailed size guide with specific measurements. As our designs vary from oversized to tailored fits, we recommend checking the 'Fit Notes' section for each garment to ensure the perfect choice.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please use our online portal to initiate a return label.
Are your materials sustainably sourced?
At ASEREJE, we prioritize quality and ethics. We utilize organic cotton, recycled polyesters, and eco-friendly dyes across 80% of our current collections, and we are working toward 100% sustainability by 2025.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my package after it has shipped?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s website where you can monitor your delivery in real-time.